Shop Policy
Ordering, Payment & Shipping Policy
We at the Wong Baker FACES® Foundation want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to assist you.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at customerservice@wongbakerFACES.org
Most credit and debit card orders are shipped on the same business day.
The shipping choices for online orders shipped within the United States and internationally are Ground. We try to ship all orders within 24 business hours.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
Below are the shipping options and the associated Shipping & Handling Charges
Local Shipping & Handling
United States of America
| Normal | Shipped via the USPS, 5 – 7 business days anywhere within the USA | $5.99 for the first item, add $1 per each additional item |
| Priority | Shipped via USPS, 3 – 5 business days average anywhere in the USA | $7.99 for the first item, add $1 per each additional item |
| 2nd Day Guaranteed Signature required or No signature |
Shipped 2 business days guaranteed anywhere in the USA (no PO Boxes) | $13.99 for the first item, add $1 per each additional item |
| Ground (Signature required or No signature) |
Shipped 1-4 or 4-6 business days depending on location in the USA (No PO Boxes) | $8.99 for the first item, add $1 per each additional item |
| Express Mail | Shipped via Express Mail, 1 – 3 days anywhere in the USA | $17.99 for the first item, add $1 per each additional item |
| Guaranteed Overnight (Signature required or No signature) |
Shipped Next Day. Does not include Saturday delivery (No PO Boxes) | $19.99 for the first item, add $1 per each additional item |
| Overnight Saturday Delivery (Signature required or o signature |
Shipped Saturday Next Day (No PO Boxes) | $32.99 for the first item, add $1 per each addition |
International Shipping & Handling
Canada
|
All Other Countries
| International (No tracking available) |
Shipped via Global Priority, 14-28 business days anywhere in the world | $11.99 for the first item, add $1 per each additional item. |
| International Expedited | Shipped Expedited, 3-5 business days (No PO Boxes) | Varies by country. Price is provided in shopping cart. |
Also Note
USA Overnight Shipping & Handling – Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your deliveries.
Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).
Order Status and Returns
Email us Monday to Thursday from 9-5 Central; Friday 9-4 Central at customerservice@wongbakerFACES.org
Payment Options
On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards.